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Please check the System Status before contacting us concerning technical difficulties.
Refer to Frequently Asked Questions (FAQ) for answers to commonly asked questions. Use the guidelines below for the most prompt answer to additional questions.

Accounts Payable      FAQ
AP Forms, available to all registered users of this web site, is the most efficient method for submitting questions and disputing charges.

For Vendor Services, Expense Offset inquiries, and questions pertaining to AP Forms or specific document numbers (Chargebacks, RTVs, Invoices, Checks, etc.) contact your Account Analyst, or call the main Accounts Payable number at 513-782-1400.

For resolution of disputed charges submit via AP Forms or use the AP Contact Matrix to contact the appropriate office.

Have Expense Offset charges automatically sent to you via email.
Click here for information on Auto EXO.
For more information on the Damage Return Programs contact or 732-661-3093.
Click here for information about Return Authorization Requests information and CRC Contacts.

For all questions related to Consignment contact your Consignment Account Analyst.

Document Library
For questions concerning the Document Library for Macy's Store Planning, Architecture, Construction and Engineering Office, contact Rena Balzer at

For questions pertaining to the EDI documents listed below, call the
E-Commerce Technology Office at 513-782-1222 or email
  • 214 (Transportation Carrier Shipment Status)
  • 810 (Invoice)
  • 820 & EFT(Payment order/Remittance Advice)
  • 832 (UPC Catalog Validation)
  • 856/UCC-128 Barcode Labels (Advance Ship Notice)
For documents not listed, contact the appropriate Macy's or Bloomingdale's division MIO office per the Technology Contact List.

For data tracking and translation issues contact EDI Support at 678-474-3595.

MacysNet Help Desk  FAQ

Click here for Update Your Profile instructions.

For questions regarding registering for MacysNet, user profile and password, or the functionality of MacysNet applications, send an e-mail to or call 513-782-1499.

Furniture Repair
For questions concerning the furniture repair process, or the Parts Ordering & Tracking or Repair Service Scheduling systems, see the Furniture Workroom Contacts on the AP Contact Matrix.

Shipping / Transportation
For all shipping questions and issues related to specific shipments (address changes, shipment numbers, address not displayed, etc), or if you are a carrier and need access to the Macy's Transportation System, contact the Macy's Transportation Office at 678-406-7200. Registered Carriers should use the Carrier Only Log In link on the MacysNet home page for access.

Vendor Development
Information for potential new vendors, both resale (supplying fashion merchandise to stores for resale) and non-resale goods and services (such as operating supplies and equipment and general services), is located on the Macy's, Inc. corporate web site at

Web Site Comments
For questions, comments and suggestions regarding web site design, broken links, etc. email