• Accessing Parts Ordering & Tracking
  
• View Request
  
• Cancel Request
  
• Shipping Info
  
• Sample Emails
  
• Contacts
  

Click here for a Quick Reference Guide

You must first Log In to MacysNet. Use the Log in link on the home page.
NOTE: You should have already received a User Name and Password from Macy's, Inc. If you do not have this information, contact Gerry Trapp at 973-305-3480.

1. Enter your Username and Password, then click the Login button.






2. Verify that the Username displayed on the top right is correct. If this is not your own account, please use the CLICK HERE link to Register.









3. If necessary, scroll the menu on the left down, and click the Parts Ordering & Tracking link in the left menu to continue.

Use this function to view the status of a parts order.

1. Select View Request from the Activity drop-down list on the left, then click Submit.





2. Enter as much information about the order you would like to view, and click Search. The system will retreive and display all parts orders that meet the criteria entered.






3. The Request Parts Detail screen will appear. To view order detail, click on the Parts Request ID.

Use this function to cancel a parts order.

1. Select Cancel Request from the Activity drop-down list on the left, then click Submit.





2. Enter as much information about the order you would like to edit, and click Search. The system will retreive and display all parts orders that meet the criteria entered.






3. The Request Parts Detail screen will appear. To cancel an order, click on the Parts Request ID.
   NOTE:You can only cancel an order in one of the following statuses: Working, Submitted for Approval, Approved, Ordered.
4. Enter the reason you are canceling the order at the bottom of the screen, then click Cancel.

Use this function to update the system when you ship a parts order.

1. Select Shipping Info from the Activity drop-down list on the left, then click Submit.





2. Enter as much information about the order you would like to edit, and click Search. The system will retreive and display all parts orders that meet the criteria entered.






3. The Request Parts Detail screen will appear. To view order detail, click on the Parts Request ID.
   NOTE:You can only enter shipping information for an order in one of the following statuses: Ordered, Shipped, Partially Received.
4. Enter the Parts Info then click Submit.
   
   

   Total Qty Ship	Number of units on this shipment
   Actual Ship Date	Date shipped (you may need to fill this in later) Format is MM/DD/YY
   Est Ship Date	Anticipated ship date Format is MM/DD/YY
   SCAC/Pickup	Carrier
   Tracking #	Tracking or Bill of Lading Number

1. Here is a sample email of a parts order for a customer repair:




Parts Order Request
6/15/01 , 12:39:30 PM
Macy's East
FL & O Mission Rd DC , 904 565 7465
 
Parts Order Number: 46
Vendor: Best Furniture
Address: 
Best Furniture
123 Sofachair Lane
High Point
NC
33333
 
Parts:
Qty       Cost       Part Description
1       $30.00       right leg
 
Ship To:
PATRICIA K SIMPSON
283 FLAAM STREET
TOMS RIVER
NJ
08753

 
Phone: 908-506-0665
 
Invoice To:
Mission Rd DC
456 Here  Am St
Los Angeles
CA   60057
Attn: Parts Clerical
 
Notes:
testing
 
Thank You




2. Here is a sample email for a stock order from the Service Company or Workroom:




Parts Order Request
6/15/01 , 12:47:40 PM
Macy's East
FL & O Mission Rd DC , 904 565 7465
 
Parts Order Number: 48
Vendor: Best Furniture
Address: 
Best Furniture
123 Sofachair Lane
High Point
NC
33333
 
Parts:
Qty       Cost       Part Description
1       $20.00       chair leg
 
Ship To:
Superb Furn. Svc.
1990 Jericho Tpke.
New Hyde Park
NY 11040
 
Phone: 516-942-5680
 
Invoice To:
Mission Rd DC
456 Here Am St
Los Angeles
CA60057
 
Attn: Parts Clerical
 
Notes:
testing
 
Thank you.




3. Here is a sample email of a canceled order request:




Please CANCEL the following Parts Order Request: 46
06/15/2001 , 12:35 pm
Macy's East
FL & O Mission Rd DC , 904 565 7465
 
Parts Order Number: 46
Vendor: Best Furniture
Address: 123 Sofachair Lane
High Point, NC 33333
 
Parts:
Qty       Cost       Part Description
1       $30.00       right leg
 
Notes:
Testing
 
Thank you.

For questions regarding Parts Ordering & Tracking, or to register to use this system, please call 1-800-735-2525.

For technical questions about MacysNet, the Help Desk may be reached by telephone at 513-782-1499 between the hours of 8:00 a.m. and 4:00 p.m. EST, Monday - Friday, or by emailing helpdesk.macysnet@macys.com.

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